Privacy Policy – Lakewood Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Lakewood Restoration Pros provides emergency and planned property repair services in Lakewood, Washington. This policy explains how we handle information collected on our website.

We fix water damage, fire damage, and mold issues. This document describes what we collect, how we use it, and how we protect it while operating in Lakewood, Washington. We want you to feel secure about the information you share with us online.

Information We Collect

We collect details you provide when you request service or an estimate, like your name, address, and contact information. We also gather job details, including property damage type and photos taken at the site.

Our system may collect device and usage data, such as the type of device you use and how you move through our site. We also use cookies or similar tools to recall your preferences. We sometimes receive necessary information from insurance or service partners to manage your claim.

How We Use Information

We use your information to deliver our services, schedule crew arrival, and provide accurate repair estimates. We also need it for billing and crucial insurance documentation, like photo reports.

We use data for internal safety and quality control checks. It helps us improve our website and customer support, too. We use certain data to prevent fraud and ensure we follow all legal rules and local regulations in Lakewood, Washington.

Cookies and Similar Technologies

Cookies are small files placed on your device by websites you visit. We use them to remember you and understand how you interact with our website. This helps us make the site easier to use.

You can limit or clear cookies using the settings in your web browser. If you choose to turn off cookies, please know that some features on our site might not work as smoothly as before.

Sharing and Disclosure

We do not sell your personal data to anyone. We only share information when needed to complete your job. This includes sharing details with our service partners and subcontractors, such as specialized cleaners or builders.

We share documentation with your insurer with your permission. We may share data with payment processors, or if we must comply with safety requirements or legal requests, like a court order.

Data Retention

We keep records for the time needed to meet operational, tax, and legal duties. Job records, including safety checklists and insurance files, are kept for several years. This ensures we have the necessary documentation if any questions arise later.

The exact retention period depends on the document type and rules applicable in Lakewood, WA. Once the need for the information passes, we safely dispose of it.

Your Choices and Rights

You have choices about your information. You can ask to access or update the details we have about you. Where legally allowed, you can ask for certain data to be deleted or limit how we use it.

You can manage cookies through your browser settings. To make a formal request regarding your data, please send a letter to the postal address we provide below.

Security

We take reasonable steps to protect the information we collect from accidental loss or misuse. We use technical measures and physical controls, and our employees receive training on data protection.

Access to your job details is restricted to only those who need it to complete the work. However, no method of storing or sending information over the internet can be guaranteed to be perfectly safe.

Children’s Privacy

Our services and our website are meant for adults who own or manage property. They are not directed to children under the age of thirteen. We do not knowingly collect personal data from anyone under that age. Accounts and service requests must be made by an adult or an authorized legal representative.

Data Transfers

We use secure systems and tools to operate our website and manage our business. Because some of our vendors or systems may be located outside of Lakewood, Washington, your information might be processed in other places.

We use standard, reasonable measures to protect your information and privacy during these necessary transfers.

Changes to This Policy

From time to time, we may need to update this Privacy Policy to reflect changes in our business or the law. When we make a change, the newest version will be posted here on this page.

We suggest you review this policy once in a while. If you continue to use our website after any changes are posted, it means you accept the new policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please send a written request by mail to:

Lakewood Restoration Pros 8367 Phillips Rd SW, Lakewood, WA 98498, United States

Definitions

Personal Information: Any data that can be used to identify you, like your name, home address, or phone number.

Processing: Anything done to personal data, such as collecting, storing, or organizing it.

Service Providers: Outside companies that help us run our business, like website hosting or payment processing.